As the largest and busiest Aesthetic Clinic in Bristol we constantly endeavour to ensure that our clients are able to book their appointments at a time of their choosing.
We send ‘appointment reminder emails’ and give out ‘appointment cards’ to aid clients in remembering their appointments, however ultimately an efficient system whereby we are able to give our clients the best possible service can only be achieved with:
1. the respect and support of our clients by adhering to their booking slot (Time & date) or
2. giving reception 48 hours’ notice to rebook an appointment, which allows the team to contact people on the ‘waiting list’.
With this in mind we have a fair but firm Cancellation and Rebooking Policy:
A deposit is required for all consultations and treatments.
1. Deposits are fully refundable, even if you decide not to proceed with a treatment.
2. If you do decide to proceed with a treatment, then the deposit can be used as part-payment towards this, at your request.
3. However, if you fail to turn-up for your treatment or cancel without sufficient notice (48hrs), your deposit will be lost.
Beauty Treatments
10% of Treatment Costs
Consultations and Treatments Under 1hr
£25
Treatments 1hr and Over
50% of Treatment Costs
Courses & Members
No Deposit Required *
* Course & Member Clients who fail to give sufficient notice or fail to show for their appointment: The treatment will be deemed to have taken place.
All course purchases are subject to a ‘2 Weeks Cooling Off Period’.
Courses can be changed or refunded during the first two weeks following their purchase.
Following this period courses will not normally be refunded.
This does not effect your statutory rights.
Appointment Cancellations & No-Shows
We kindly ask for at least 48 hours' notice when changing or cancelling an appointment.
Late Cancellations:
Appointments changed or cancelled with less than 48 hours' notice will incur a £25 late cancellation charge, taken from the card on file or paid separately.If this charge is not paid, the appointment will be deemed to have taken place and any pre-paid or included treatment will be lost.Repeated late cancellations may result in the loss of the treatment or the full treatment price being charged.
No-Shows:
If you do not attend your appointment without notifying us, a £25 no-show charge will apply.Repeated no-shows will result in the loss of any pre-paid or included treatment, or the full treatment price may be charged.
Deposits:
Appointments changed or cancelled within 48 hours will result in the loss of any deposit paid. No-shows may also result in the loss of the deposit.
We Understand Things Happen:
We understand unexpected circumstances arise, so depending on the circumstances, your first late cancellation charge may be waived at Beautology's discretion
We thank you for your continued support and understanding.